Peaker Soft is a technology company delivering AI, web and software solutions that move businesses into the future. We build LLM-powered intelligent systems, modern web/mobile apps and data automation.

112 Capitol Trail Suite A575, Newark DE 19711, USA

Talaytepe Mah. 4001/1 Sok. No:3B-21, Kayapınar/Diyarbakır 21070

iletisim[at]peakersoft.net
Follow Us

Follow us on Social Network

image
Get A Quote
Get A Quote
Peaker Soft

AI Call Center

Home AI Call Center | 24/7 Voice AI Support

AI Call
Center

Peaker Soft's AI Call Center answers your phone lines 24/7 with natural, human-sounding voices powered by modern speech-to-text and text-to-speech and reasoning from large language models. Instead of rigid menus, callers speak naturally and the AI understands intent, asks follow-up questions and resolves the request. Using retrieval-augmented generation (RAG) over your knowledge base, price lists and policies, it gives accurate, grounded answers, and through function calling it looks up orders, checks availability and updates records in your CRM in real time. It handles dozens of languages, routes complex cases to the right team, and hands off to a live agent with full call context whenever a human is needed. A real-time analytics dashboard tracks call volume, resolution rates, sentiment and customer satisfaction, while automatic transcription and quality monitoring keep every interaction consistent, compliant and easy to audit, scaling instantly from a handful of calls to peak-season spikes.

  • Voice Recognition
  • Natural Speech
  • Real-time Translation
  • Intelligent Call Routing
  • CRM Integration
  • Analytics Dashboard
  • Call Recording
  • Quality Monitoring
AI Call Center

How we work

Conversation Design

We map your call scenarios, intents and escalation rules to design natural, goal-driven conversations

Voice & Knowledge Setup

We tune STT/TTS voices and index your knowledge base so the AI answers accurately with RAG

Telephony & CRM Integration

We connect to your phone system and CRM via function calling so the AI can act on live customer data

Testing & Evaluation

We run real call simulations and refine prompts, guardrails and handoff for accuracy and safety

Launch & Monitoring

We go live and track resolution, sentiment and quality on analytics dashboards, tuning continuously

Frequently Asked Questions

Our voices use modern text-to-speech that sounds natural and conversational, with low latency and the ability to be interrupted like a real agent. We can disclose that it is an AI where you prefer or where regulations require, and the tone and persona are fully customized to your brand.
Beyond answering questions with RAG from your knowledge base, it uses function calling to look up orders, check availability, book or reschedule appointments, verify accounts and update your CRM in real time, so most calls are fully resolved without a human.
The AI detects when a request is out of scope, sensitive or emotionally charged and routes the call to the right human agent, passing along a full transcript and summary so the customer never has to repeat themselves.
It supports dozens of languages and can switch language mid-call. Because it runs in the cloud, it handles many simultaneous calls and scales instantly for peak periods, so there are no queues or missed calls, day or night.