AI & LLM

AI Operator Systems

Virtual operators that read an incoming invoice and post it, classify and route email, prepare a report and send it on. They take over repetitive office work within human-approval boundaries.

What you get out of it

Hours spent on manual data entry disappear
Copy-paste errors fall away
Work progresses overnight, not only during office hours
The team moves to oversight and exception handling
Processes become documented and auditable

tools we use

LLM + OCR n8n Power Automate Microsoft Graph Google Workspace API ERP / CRM API Hangfire PostgreSQL

WHAT'S INCLUDED

What this service covers

Document reading & extraction

Extracts structured data from invoices, delivery notes, contracts, forms and scanned paperwork, validates it and writes it to the target system — asking a person about the fields it is unsure of.

Email triage & routing

Reads the inbox, determines topic and urgency, routes to the right team and drafts replies for routine messages.

Calendar & scheduling

Checks availability, books appointments, sends reminders and processes cancellations and reschedules.

Reporting & compilation

Gathers data from separate systems, prepares the periodic report and sends it to the distribution list — flagging anomalies.

Human approval gates

Which actions run automatically and which wait for approval is defined by thresholds. Nothing above the agreed limit proceeds without sign-off.

Full audit trail

Every action is logged with its reasoning and source. Why something happened can be reconstructed later.

PROCESS

How we run it

Process mapping

We map how many steps each task takes, how long it lasts and where errors appear.

Automation design

We decide which steps automate, what the approval thresholds are and how exceptions are handled.

Shadow run

For a period it runs in parallel with the human process; we compare outputs and build confidence.

Cutover

Approval thresholds relax gradually and the team shifts to exception handling.

COMMON QUESTIONS